Terms and conditions of the Ministerstwo loyalty programme

1. GENERAL PROVISIONS

  1. These terms and conditions (the "Terms") set out the conditions for participation in the loyalty programme of the Ministerstwo Dobrego Mydła brand (the "Programme"), organised by Bielun & Bielun sp. z o.o. with its registered office in Szczecin, ul. Sosnowa 6c, 71-468 Szczecin, Poland, KRS: 0000729322, VAT ID (NIP): 8513223904, REGON: 369533555 (the "Organiser").
  2. The Programme covers purchases made in the online shop at ministerstwo.pl and in the Organiser's physical shops. Points collected through both channels are added together in a single Participant account.
  3. The Programme does not cover purchases made from the Organiser's trade partners or on third-party sales platforms (including Allegro, Empik, Amazon, Glovo, Wolt).
  4. Participation in the Programme is voluntary and free of charge.
  5. In matters not regulated by these Terms, the provisions of the online shop terms and conditions apply.

2. DEFINITIONS

  1. Participant - a natural person with full legal capacity who holds a registered account in the Organiser's online shop.
  2. Account - the Participant's account in the online shop, in which Points are accumulated and the current Tier is displayed.
  3. Points - the settlement units of the Programme, awarded for purchases in accordance with point 4 of these Terms. Points are not funds and cannot be exchanged for cash.
  4. Tier - a level of the Programme reached after accumulating a specified number of Points, to which a permanent percentage discount granted to the Participant in accordance with point 5 of these Terms is attached.
  5. Participant Code - an individual code assigned to the Account, displayed in the Account as a QR code, a barcode or both, together with its text form, used to identify the Participant at the till in a physical shop.
  6. Physical shops - the Organiser's own shops operated under the Ministerstwo Dobrego Mydła brand, the current list of which is available on the "Our shops" page in the online shop.
  7. GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

3. JOINING THE PROGRAMME

  1. Participation in the Programme begins when an account is created in the Organiser's online shop. The Programme does not require any application to be installed or any physical card to be held.
  2. Points are awarded only to Participants who hold an Account. Purchases made without registration (as a guest) and purchases made in a physical shop without presenting the Participant Code are not covered by the Programme and cannot be added later.
  3. After logging in, the Participant will find their current Points balance, Tier and Participant Code in the "Loyalty programme" section of "Your account".

4. COLLECTING POINTS

  1. The Participant receives 1 Point for every zloty spent. Points are calculated on the gross value of the goods purchased after all discounts, promotions and discount codes have been applied. Delivery costs are not included in the basis for calculating Points.
  2. For orders paid in a currency other than the Polish zloty, Points are calculated on the value of the order converted into Polish zlotys.
  3. Purchases in the online shop: Points are awarded automatically once the order status changes to "Delivered". Points count towards the Tier after 14 days from that date - this period corresponds to the time within which the Participant may withdraw from the agreement or return the goods.
  4. Purchases in a physical shop: to receive Points, the Participant presents the Participant Code to the cashier before the transaction is completed. The cashier adds the receipt amount to the Participant's Account. Points count towards the Tier after 14 days from the date of the receipt.
  5. The Participant sees every entry in the Programme history immediately after it is made, together with information about the date on which the Points will count towards the Tier.
  6. Where goods are returned, the agreement is withdrawn from or an order is cancelled, the Points awarded for those goods are deducted from the Account balance. Where part of an order is returned, the corresponding part of the Points is deducted. Points are deducted immediately, without the period referred to in points 4.3 and 4.4.
  7. Points have no expiry date and do not expire while the Programme is in operation.
  8. Points are assigned to the Participant's Account. They cannot be transferred, moved to another account or exchanged for cash or a gift voucher.

5. TIERS AND THE PERMANENT DISCOUNT

  1. Once the Participant has accumulated the number of Points corresponding to a given Tier, they receive a permanent percentage discount on purchases in the online shop. The discount is applied automatically after logging in and does not require any code to be entered.
  2. The Tiers and the discounts attached to them:
    Tier Number of Points Permanent discount
    [NAZWA PROGU - do uzupelnienia] [LICZBA PKT] [%]
    [NAZWA PROGU - do uzupelnienia] [LICZBA PKT] [%]
    [NAZWA PROGU - do uzupelnienia] [LICZBA PKT] [%]
  3. The discount attached to the Tier reached is permanent - once reached, a Tier does not expire, provided that the Participant's Account balance does not fall below the required number of Points as a result of the returns referred to in point 4.6.
  4. The Participant is entitled to the discount arising from the highest Tier they have reached. Discounts from individual Tiers are not cumulative.
  5. The Tier discount cannot be combined with other promotions and discount codes available from the Organiser, unless the terms of a given promotion expressly provide otherwise.

6. EXCLUSIONS

  1. The Tier discount does not apply to:
    1. gift vouchers and gift cards,
    2. samples and the gift wrapping service,
    3. goods sold at promotional prices and goods reduced as part of a sale, the Outlet or Last Call,
    4. products belonging to the categories excluded from the Programme: [LISTA KATEGORII - do uzupelnienia zgodnie z konfiguracja modulu],
    5. individual products indicated by the Organiser as excluded from the Programme.
  2. Current information about a given product being excluded from the discount is displayed with that product in the online shop.
  3. The exclusions referred to in point 6.1 apply only to the calculation of the discount. Purchasing excluded goods does not affect the collection of Points, unless these Terms provide otherwise.

7. PARTICIPANT CODE

  1. The Participant Code is generated automatically the first time the Programme page in the Account is opened and does not change.
  2. The Participant Code is displayed in the Account as a QR code, a barcode or both, always together with its text form - so that it can also be used without a telephone, by giving the code to the cashier.
  3. The Participant Code is not a payment, cash or credit card. It cannot be transferred or exchanged for cash or a gift voucher.
  4. The Participant should protect the Participant Code from being disclosed to unauthorised persons. The Organiser is not liable for the consequences of the Participant Code being used by a third party to whom the Participant disclosed it.

8. WITHDRAWAL FROM PARTICIPATION

  1. The Participant may withdraw from the Programme at any time and without giving any reason by sending an appropriate request to [email protected].
  2. Deleting the account in the online shop is equivalent to withdrawing from the Programme and results in the loss of the Points accumulated and the Tier reached.
  3. The Organiser may exclude from the Programme a Participant who breaches these Terms, in particular one who takes action aimed at having Points awarded without justification.

9. COMPLAINTS PROCEDURE

  1. Complaints concerning the Programme may be submitted in any form: to the address of the Organiser's registered office, to the address of a chosen physical shop, or electronically to [email protected].
  2. A complaint should contain the Participant's first and last name, the e-mail address assigned to the Account and a precise description and statement of the reason for the complaint. Where the complaint concerns a purchase in a physical shop, it is helpful to provide the date and amount of the receipt.
  3. Complaints are considered by the Organiser within 14 days of the date they are submitted.

10. PERSONAL DATA

  1. The controller of Participants' personal data is the Organiser. Data are processed in accordance with the GDPR, for the purpose of operating the Programme on the basis of Article 6(1)(b) and (f) GDPR and, where separate consent has been given, also for marketing purposes on the basis of Article 6(1)(a) GDPR.
  2. Within the Programme, the Organiser processes the data of the Participant's Account, the history of their purchases in the online shop and the amounts and dates of purchases made in physical shops and added to the Account.
  3. Providing personal data is voluntary but necessary in order to take part in the Programme.
  4. The Participant has the right to access the content of their data, to rectify and erase it, to restrict processing, to data portability, to object to processing and to withdraw consent at any time without affecting the lawfulness of processing carried out before its withdrawal. The Participant also has the right to lodge a complaint with the President of the Personal Data Protection Office.
  5. Detailed rules for the processing of personal data, including retention periods and categories of recipients, are set out in the Privacy Policy published in the online shop.

11. FINAL PROVISIONS

  1. The Organiser is entitled to amend these Terms with effect for the future. Participants will be informed of any amendment in advance through the online shop or by e-mail. An amendment to these Terms does not deprive the Participant of Points accumulated or a Tier reached before it enters into force.
  2. The Organiser may terminate the Programme, informing Participants at least 30 days in advance. Until the day the Programme ends, Participants retain the right to use the discount arising from the Tier they have reached.
  3. The rules of the Programme are set out solely in these Terms and in mandatory provisions of law.
  4. These Terms are governed by Polish law.
  5. These Terms are available in the physical shops and in the online shop at ministerstwo.pl.
  6. These Terms enter into force on [DATA WEJSCIA W ZYCIE - do uzupelnienia].
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